We at The Active Story, understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with some of the most reputed courier partners in this country to seamlessly deliver your products in the best possible duration.
A) How does the delivery process work?
- Once you have placed an order on our website, our system starts processing your order almost immediately.
- Next, your item is passed through a quality check before handing over to the courier partner.
- Your item is packed securely and handed over to our trusted delivery partners.
- Then, your item is shipped to your location.
- In case your address falls in a location that is not served by our delivery partners, Our team will contact you immediately and find an alternative solution to make your order reach you.
B) What is the estimated delivery time?
We religiously aim to ship the products within 5 - 7 working days. Since all the products are made-to-order, in few cases there might be some delays due to dependencies at various levels. Furthermore, We diligently ship orders throughout the week including weekends and public holidays.
Please note - During festivals, adverse weather conditions or political crisis, your shipment may get further delayed due to dependency on courier companies. We ensure you that we will try our best to have product delivered to you in the best time and we truly appreciate your patience.
C) Can I track my order?
Yes, you sure can! Once your order is shipped, you will receive an email / message from our courier partners with the tracking ID of the respective courier partner.
A) Which locations do you ship your products?
We ship throughout India so you can receive your order in any corner of the country within the confines of your home.
B) Are there any shipping charges?
Shipping is Free on all orders across India. Cash on delivery has a Rs. 80/- fee.
C) Do you provide Cash on Delivery method?
Yes, we do. You can pay in cash for your order when the product reaches your home.
D) How are orders packaged?
We go an extra mile to make sure you receive your order in top-notch condition. Each item is packed in a custom bag with tear resistant outer packaging so that it stays free from any physical damage. So far, We have received minimal complaints about damaged items due to packaging.
E) Can I modify the shipping address of my order after it has been placed?
Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team at +91 9818043009 or writing an email to us email@example.com
Incase, your product is already shipped and you wish to change the address, we will have to reship your order again to a different address which will charge you INR 150.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. If you need any further assistance regarding the shipment of your order you may Contact us.