Contact Us

We're here to help with any questions about your order, sizing, products, or exchanges. At The Active Story, we want your shopping experience to be as comfortable and seamless as the pieces we create.

Get in Touch

Email: info.theactivestory@gmail.com

Call or WhatsApp: +91 9818043009

Customer Support Hours

Mondayc - Friday: 10:30 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

We aim to respond to all queries within 24 business hours.

Exchanges & Size Assistance

Finding the right fit matters to us. If you need a different size, we're happy to help.

Exchange requests must be made within 3 days of delivery.
Products must be unworn, unused, and in their original condition, with tags and packaging intact.
One exchange is permitted per order.

To request an exchange, simply WhatsApp us at +91 9818043009 with your Order ID and details.

Please note: We do not offer returns or refunds. Exchanges are subject to our exchange policy.