📦 Returns & Exchange Policy
Because every piece is custom-made just for your body, we don’t accept returns (hello, intimate wear!).
But hey – if your fit needs a remix, we’ve got you!
🌀 Exchanges? Absolutely.
You’ve got 5 days from delivery to request a size exchange. Just make sure:
It’s unworn and in perfect condition.
Tags + original packaging are still intact.
Only 1 exchange per order (so choose wisely!)
🚚 We’ll even pick it up for you – for a flat ₹120 or send it back yourself to our Delhi HQ (details below!).
🎉 Ready to swap your size?
Skip the DMs. Use our easy-peasy portal:
👉 Click here to process your exchange
Send-it-yourself address
The Active Story : J 45, B.K. Dutt Colony, Lodhi Road, New Delhi - 110003
📲 Don’t forget to WhatsApp your tracking ID to: +91 9818043009🛑
Cancellations
Changes? Only within 12 hours of placing your order. After that, it’s stitched and set!💌
Exchange Process Time
We start the magic as soon as your return is on its way!
📦 Once it reaches our warehouse, we check the item (quick but thorough!).
🧵 Everything’s made to order, so give us 3–4 days to craft and ship your exchange.
Good things take time—but not too much time 😉
Questions
We’re here to help! Drop us a message on Whatsapp : 9818043009 or write an email on hello@theactivestory.com – our support crew will get back within 24 hours.
