📦 Returns & Exchange Policy

We don’t do returns..... but we do do swaps 💃

Because every piece is custom-made just for your body, we don’t accept returns (hello, intimate wear!).

But hey – if your fit needs a remix, we’ve got you!

🌀 Exchanges? Absolutely.

You’ve got 5 days from delivery to request a size exchange. Just make sure:

It’s unworn and in perfect condition.

Tags + original packaging are still intact.

Only 1 exchange per order (so choose wisely!)

🚚 We’ll even pick it up for you – for a flat ₹120 or send it back yourself to our Delhi HQ (details below!).

🎉 Ready to swap your size?

Skip the DMs. Use our easy-peasy portal:

👉 Click here to process your exchange

Send-it-yourself address

The Active Story : J 45, B.K. Dutt Colony, Lodhi Road, New Delhi - 110003

📲 Don’t forget to WhatsApp your tracking ID to: +91 9818043009🛑

Cancellations

Changes? Only within 12 hours of placing your order. After that, it’s stitched and set!💌

Exchange Process Time

We start the magic as soon as your return is on its way!

📦 Once it reaches our warehouse, we check the item (quick but thorough!).

🧵 Everything’s made to order, so give us 3–4 days to craft and ship your exchange.

Good things take time—but not too much time 😉

Questions

We’re here to help! Drop us a message on Whatsapp : 9818043009 or write an email on hello@theactivestory.com – our support crew will get back within 24 hours.

×
Crafting your cart