🙋♀️ FAQs – Fit, Fashion & All the Fun Stuff!
Because we know you've got questions, and we’ve got answers (with a sprinkle of sass)!
Who We Are & What We Do (Besides Looking Cute)
Where are you based?
Right out of Delhi, India — 100% online, no fancy storefronts, just fabulous fits straight from our warehouse to your wardrobe.
What do you sell?
Shapewear & swimwear for women that hug right and feel even better. That’s our story.
Do you customize sizes?
Heck yes! Select "Custom Size" on the product page, pop in your measurements (bust-waist-hips), and we’ll tailor it for you.
P.S. Custom pieces = no returns, but we’ll happily tweak the fit if needed!
How do I know my size?
Each product page has our size chart (in inches, not cm!). Designed for Indian body types — so you’re in good hands.
Click, Cart, Slay 💅
How do I place an order?
Click, pick your size, hit Add to Cart, then Checkout like a boss. 💃
Got a promo code?
Apply it at checkout. Yup, it’s that easy.
What happens after I place my order?
You’ll get a confirmation email + WhatsApp. Then we get to work stitching your perfect piece and ship it out with tracking info!
Money Talks, So Let’s Chat 💳
What payment methods do you accept?
All major cards, UPI, net banking, wallets (Paytm, Mobikwik, etc.), and good ol’ Cash on Delivery (₹100 extra).
Is it safe to shop online?
Absolutely. We don’t store your card info. All payments go through secure gateways. Your data = safe and sound.
From Us to Your Closet 🚚
What are the shipping charges?
Free across India! COD has a flat ₹100 fee.
Need it urgently?
Message us at +91 9818043009. If we can rush it, we will!
Not home during delivery?
No worries — 3 attempts will be made before it heads back to us. For COD, they usually call first.
Oops? Let’s Fix That 💫
Do you accept returns?
No returns — we’re custom-made and intimate-wear only. But if something arrives damaged or incorrect, we’ve got you.
What if my fit isn’t quite right?
Exchanges? Absolutely. You’ve got 5 days from delivery to request a size swap.
Just make sure:
- It's unworn & in original packaging
- One exchange per order
- We pick it up for ₹120 (or you can ship it to our Delhi HQ)
Can I cancel my order?
Sure — as long as it hasn’t shipped yet. The earlier, the better!
Still got questions?
Slide into our inbox: hello@theactivestory.com
Or WhatsApp us at: +91 9818043009
We’re all ears (and swimsuits)! 🧡
