Returns & Exchange Policy
The Active Story follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
Cancellation Policy :
Once an order has been placed on the website, changes to the order can only be made within 12 hours of placing the order. Once that time frame has passed the order can not be changed.
Refund Policy :
For Activewear clothing :
In case the product does not fit you/or you don’t like it, you can either you ship it to us within 7-8 days after delivery on the address mentioned below, or you can initiate a reverse pick up by contacting us (Rs. 100 fee) and we can either send you a new product or give you a credit note for the same amount.
Since this comes under the Intimate clothing category there will be no refund or returns on these products.
Exchange Policy :
The products can exchanged for incorrect size given that they are in perfect condition and the customer service team has been informed of any issue within 3 days of receiving the garment. Please Make Sure That The Original Product Tag And Packing Is Intact When You Send Us The Product Back.
Either you ship it to us within 7-8 days after delivery on the address mentioned below, or you can initiate a reverse pick up by contacting us (Rs. 100 fee). Once we receive the order, we'll ship the correct size you want at our expense :)️
The Active Story, J 45 B.K. Dutt colony Lodhi Road New Delhi - 110003
(Please provide the tracking ID on +91 9717681068 or firstname.lastname@example.org after sending it across)
Please mention your order number and your concern when you send it back to us. Kindly understand, reverse pickups are done by us but it takes time to reach back to us. If convenient, it would be better if you send it on your own. If there is any other concern, email/message with your request, our customer care team will get back to you within 24 hours.