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December 20, 2023

Returns & Exchanges

 

 

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Returns

Since these products come under the Intimate apparel category there will be No returns on these products.


Exchanges 

The products can exchanged for correct size given that they are in perfect condition within 3 days of receiving the product. Please Make Sure That The Original Product Tag And Packing Is Intact When You Send Us The Product Back.
 You can process an exchange online by filling your details here :
 
Vendor
Featured product
₹ 29.99
₹ 19.99
− +

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Kindly understand, Reverse pickups that are done by us takes time to reach back to us. If convenient, it would be better if you send it on your own. If there is any other concern, email/message with your request, our customer care team will get back to you within 24 hours.
You can send us back the product at your own convenience at our registered address:
The Active Story
J 45 B.K. Dutt colony Lodhi Road New Delhi - 110003
(Please provide the tracking ID on +91 9717681068 or  info.theactivestory@gmail.com after sending it across)
Cancellation  :
Once an order has been placed on the website, changes to the order can only be made within 12 hours of placing the order. Once that time frame has passed the order can not be changed.

Email ID:  info.theactivestory@gmail.com
Whatsapp Number - +91 9717681068

Thanks
Team The Active Story
The Active Story

India’s first custom-made Shapewear and Swimwear brand for women, offering styles that are made to measure and designed for all body types.

From plus size to petite, our inclusive range fits women of all sizes across India, helping you feel confident and comfortable in your own skin.

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